West Midlands, United Kingdom

Rooms are tired with poor water pressure and old bathrooms; guests reported noise from ceiling machinery at night. The parking system is confusing and designed to trap you into extra charges. Staff are friendly but the pool runs cold and pet fees are expensive with poor preparation.

Rooms vary wildly in condition, with some guests finding them spacious and comfortable while others report stains and tired furnishings. Staff quality swings between genuinely helpful and dismissive. Breakfast disappoints with limited options and weak coffee, though the location in Birmingham is genuinely convenient.

Rooms are small but clean with functional bathrooms and air conditioning. The hotel sits on a loud main road with thin windows, so expect traffic noise and occasional noisy guests at night. Staff are consistently helpful and friendly, and parking costs 10 pounds daily.