Whistler, BC

Rooms are comfortable and clean but small. The hotel sits steps from ski lifts and village restaurants, making it convenient for getting around. Parking costs extra and isn't available after checkout, and breakfast isn't included.

Location near the gondola is excellent. Rooms range from small and outdated to comfortable depending on which you book. Cleanliness is inconsistent, housekeeping lost a guest's mitten, and ski valet charges contradictory fees despite signs banning ski equipment in rooms.

Rooms are spacious and clean with comfortable beds and good views, but maintenance issues exist including a loose electrical outlet, loud heating unit, and inadequate gear drying space. Staff helpfulness varies by shift. Location near gondola and restaurants is excellent.

Rooms vary wildly in size and quality. Thin walls and loud heating systems make noise a real problem. Service is inconsistent, staff sometimes skip basic restocking like toilet paper and towels, though the location is excellent and some staff members go above and beyond.

Staff are genuinely kind and flexible with check-in times. The location next to slopes beats the rooms, which feel dated and basic despite being clean and spacious with kitchens. Expect good service but 3-star accommodations at 4-star pricing.