Lively Hotel Rooms in Cartagena de Indias

Staff go above and beyond with personalized service and attention to detail. Rooms are spacious and clean with powerful AC that can dry out your sinuses. The pool and spa are excellent, though afternoon sun is blocked by a neighboring building.

Staff quality swings wildly. Some guests praise exceptional service and beach views, while one guest found most staff unfriendly and the building dated. The hotel sits on the beach in a good location but needs renovation.

Staff treat you well and the beach location works, but rooms are often dirty with poor AC and uncomfortable beds. Food is bland and sometimes makes guests sick. Management creates hassles at check-in and check-out. You'll find better value elsewhere in Cartagena.

Room cleanliness is a major problem. One guest found hair, stains, and filthy surfaces that staff failed to clean twice. Noise issues plague the hotel with loud neighbors and early morning events. Some guests praise the pools and breakfast, but quality is inconsistent and the 5-star rating doesn't match the reality.

Rooms are dated and tired with loud AC units. The hotel oversells premium packages and doesn't deliver ocean views as promised. Staff handles problems well when they show up, but facilities like the rooftop bar sit closed and renovations aren't disclosed upfront.

Staff excels at problem-solving, but rooms are outdated with mold smell and poor ventilation. Some rooms have sealed windows with no view. Hot water and basic amenities fail unpredictably. You get good service recovery but an aging property that doesn't match its five-star price.

Rooms are small, smell like humidity and sewage, and have roach infestations. The hotel is run down and decaying. Staff are helpful and the restaurant is decent, but the property doesn't match the 4-star price tag.

Rooms are old with broken AC, leaky fridges, and dirty bathrooms. Check-in takes hours, staff are unhelpful, and the front desk is chaotic. The beach location and buffet food are the only redeeming features.

Rooms are dated with poor AC, thin windows that let noise in, and rusty water from faucets, though mattresses are comfortable. Staff are friendly but sometimes slow. The wildlife sanctuary and beach access are highlights, but you're paying five-star prices for a three-star property.