Adelaide, Australia

Spacious, clean, modern rooms with comfortable beds and marble finishes. Staff go above and beyond, handling problems quickly and gracefully. The central location puts you near trams and shops, and the pool and gym are solid extras.

Staff excel at customer service, especially during difficult situations. However, rooms can have serious cleanliness issues like stains on towels, carpets, and furniture, plus flickering lights and odd smells. Management doesn't respond well to complaints.