Atlanta, GA

Staff excels but rooms disappoint. Expect noise from hallways and rooftop bar that disrupts sleep, cramped bathrooms, worn finishes that feel cheap, and HVAC that doesn't work properly. Bathrooms need updates and sheets may be stained.

Rooms are run down with stains, damage, and mold in bathrooms. Housekeeping rarely cleans during stays despite requests. Front desk staff varies wildly from exceptional to unhelpful, and the hotel has overcharged and ignored refund requests. Construction noise nearby adds to the problems.