Cape Town, South Africa

Rooms are spacious, clean, and modern with comfortable beds and good views. The location near V&A Waterfront gives you easy access to restaurants, shops, and Robben Island ferry. Staff consistently go above and beyond, especially the concierge team who solve problems and help plan your days.

Location and views are stunning. Rooms vary wildly: some guests praise luxury and size, others report dirty carpets, broken plugs, and uncomfortable beds. Management is inconsistent—excellent food and beverage service clashes with poor reception and housekeeping standards.

Rooms in rooftop trailers offer a quirky concept, but noise from events is a real problem. The rooftop bar closes for parties, which defeats the main draw. Breakfast quality varies wildly, with some guests praising it and others receiving raw or incorrect food.

Rooms are spacious and comfortable, but breakfast service is inconsistent with dirty tables and wrong orders. Housekeeping rarely replenishes items. Staff handling of theft was unprofessional and the hotel offered no apology.

Rooms are clean but quirky with dated decor, comfortable beds, and reliable water bottles on day one only. The lift system is painfully slow and the shower temperature swings wildly between freezing and scalding. Service quality swings wildly too—some staff go out of their way to help, others refuse basic requests like drinking water.