Charlotte, NC

Rooms are clean and spacious with good water pressure on lower floors, though higher floors have weak water pressure. Valet service is excellent but parking costs $61 per night with no clear pricing info. Staff treatment varies by race according to one guest, and Wi-Fi didn't work for another.

The bed is comfortable and rooms are spotless, but the layout feels cramped with poor furniture placement. Staff are friendly and the location near the stadium and convention center works well. The hotel charges strict cancellation fees and doesn't provide complimentary water in rooms.

Rooms look fine at first glance but suffer from poor maintenance and inconsistent cleaning. Expect broken outlets, slow drains, wet carpets, and staff to refuse basic requests like complimentary water. Front desk service ranges from sarcastic to abusive.