León de los Aldama, Mexico

Cleanliness varies wildly here. Some guests praise it, but others found bed bugs, beetles, and cigarette smells in dirty rooms. Staff handles lost items poorly with conflicting stories and zero transparency, and they get defensive about maintenance issues instead of fixing them.

Rooms are clean and well-maintained with good views, but lack basic amenities like fridges. Noise from events and guests keeps you awake at night. Service quality varies wildly between visits—sometimes excellent, sometimes staff ignore you.

Rooms are clean and comfortable with good views, though some lack fridges and smell strongly of disinfectant. The location near shopping malls and restaurants is excellent. Front desk service varies wildly from helpful to rude, and you might hear plumbing noise.

Rooms are spacious and clean with good natural light and comfortable beds. Staff at front desk is helpful and friendly. Food is the weak spot - breakfast buffet is basic and room service arrives cold, so eat elsewhere if you can.

Rooms are comfortable with nice beds and stay quiet. Hot water and AC sometimes fail, so maintenance response is slow. Staff treats you well, parking is secure but tight for large SUVs, and the restaurant offers good affordable food.

Staff are friendly and helpful, but rooms need work and street noise disrupts sleep. Food quality varies widely with one guest reporting food poisoning and dismissive management. Great location near shops and restaurants within walking distance.

Rooms are spacious, clean and quiet with good amenities. Staff quality varies wildly—restaurant and housekeeping are excellent, but reception ranges from helpful to dismissive. The restaurant is slow and inconsistent, so eat in town instead.

Rooms are clean and spacious with good views. Breakfast buffet is decent but lacks meat options. Staff attitude is inconsistent—some guests report rudeness and poor complaint handling, while others praise excellent service.

Rooms are spacious with comfortable beds, but expect maintenance problems like broken AC, water leaks, and faulty door locks. The lobby looks nice, but staff are rude and unhelpful. Cockroaches appear in hallways and the gym is filthy and broken. This hotel is falling apart.

Spacious rooms with comfortable beds and high ceilings create a restful stay. Staff delivers attentive service throughout, and the breakfast buffet impresses guests. The rooftop pool and museum-like design add appeal, with good restaurants nearby.

Comfortable beds and clean rooms, but older property with ventilation problems in some rooms. Staff are friendly and helpful, though early check-in and room service have issues. Restaurant prices are high for quality. Good location for leather shopping.

The beds are comfortable and breakfast is good. No elevators means you climb stairs with luggage. Hot water runs out when the hotel is full, and toilets sometimes malfunction. Restaurant service is slow and unreliable.

Skip this hotel. Guests report dirty rooms with hair in beds, strong sewer smells, hard uncomfortable beds causing back pain, and no hot water. The restaurant oversalts everything. Location is decent but cleanliness and maintenance failures make it a bad choice.

Rooms have hygiene problems including bedbugs, stains, and odd smells. AC is loud or missing. The location downtown is great and staff can be helpful, but don't expect clean accommodations or promised refunds.

Rooms are small and lack basic toiletries like hairdryers and washcloths, so bring your own. WiFi breaks regularly and staff won't fix it quickly. Breakfast is poor and the coffee machine often breaks, but the location near the convention center and cheap price work for short stays.

Rooms are clean and comfortable with good beds and views from higher floors. Staff treats guests well and handles issues fairly. The location works great for exploring Leon, with parking, restaurants, and shops nearby, though some rooms have AC and noise problems.

Rooms are small but clean with comfortable beds. Staff is inconsistent, from helpful to unfriendly and dismissive. The hotel nickels you on water bottles, serves cold breakfast, and elevators get dangerously overcrowded. Location near shops and restaurants is the main plus.