Mazatlán, Mexico

Beautiful grounds and pools draw repeat guests, but service quality swings wildly. Food disappoints some groups entirely while others praise it. Nightlife ends early and nearby restaurants need a taxi ride.

Staff excel at making guests feel welcome and remember returning visitors. Rooms offer good space for families with kids. Breakfast buffet impresses but other meals are hit or miss, and the beach recently suffered hurricane damage.

The beach location and ocean views impress guests, but reports clash sharply. Some praise clean rooms and the heated pool overlooking the sea. Others claim old facilities, a dirty beach, and bad food. Wi-Fi issues and slow bar service frustrate visitors.

The hotel is clean with comfortable beds and beautiful views of the malecón, but rooms lack fridges. Staff ranges from friendly and responsive to inattentive at the bar. The owner actively addresses complaints, and security keeps the property safe.

Rooms are dated and need updates with broken equipment, though housekeeping keeps them clean daily. The pool and ocean views are the main draw, with good food at Panama restaurant. Staff attitudes vary wildly depending on who you encounter, and the hotel enforces a strict visitor policy.

Staff go out of their way to help, but beds are rock hard, pillows are bad, and food quality is poor for an all-inclusive. Rooms feel dated and the hotel charges extra fees for basics. Some guests report discriminatory treatment based on race.

Gaviana sits right on the beach with good food and friendly staff, but noise from mariachi bands and nearby clubs blasts until 4 am. Rooms are clean with comfortable beds but lack kitchen basics like dishes and utensils. Strong ocean surf makes it unsafe for small kids.

Rooms are clean and comfortable with beautiful views. Staff are genuinely friendly and helpful everywhere. Food quality varies at buffets but fine dining restaurants excel, though hidden fees and limited restaurant access by hotel section frustrate some guests.

Rooms are spacious and clean with great views but feel dated. The resort lacks basics like hot water and drinkable water. Expect noise from a bar across the street and on-site events. Beach access and location are excellent, but maintenance and front desk responsiveness are weak.

Staff charm makes this place work, but the older building has real problems: mold in bathrooms, broken elevators, and zero ventilation. Food repeats daily and specialty restaurants are hard to book. The newer building is better. Cleanliness varies by location.

Rooms vary wildly. Some guests praise ocean views, spacious layouts, and comfy beds while others report dirty bathrooms, dated furniture, and low water pressure. Beach access and staff quality depend on who serves you and when you visit.

The hotel has a good beach location and ocean views, but rooms are small with maintenance issues and musty smells. The pool is sometimes dirty with chlorine problems, and staff move slowly at check-in. Breakfast is decent, but expect noise from the busy street outside.

Staff treat you well and keep things clean. The location puts you near restaurants and shops so you can explore the city. Rooms work fine but the hotel needs fixes like better pool deck maintenance and a proper beach setup with chairs and umbrellas.

Rooms are spacious and clean with good beach views, but the hotel has serious problems. Expect long waits for elevators, missing towels, ants in the breakfast area, cockroaches, and poor customer service. The pool closes early at 8pm.

The hotel sits on the beach with spectacular ocean views and puts you walking distance from everything. Staff treat you well and keep rooms clean with comfortable beds. Street noise can bother you at night, so bring earplugs.

Rooms are beautiful but expect constant loud music from the non-private beach and groups playing instruments outside. Service is inconsistent with rude waiters who prioritize wealthy-looking guests. Restaurant wait times are long and staff show favoritism.

Rooms are old and need major repairs. Guests report running toilets, mold, and broken doors that staff can't fix. Location and grounds look good but don't match the rundown rooms inside.

Crowded resort with dirty pools, long food lines, and rude staff who enforce strict all-inclusive rules. Rooms are clean with ocean views but noisy from construction and live music. Food quality is poor and expensive if you're not all-inclusive. Try the RIU instead.