Mazatlán, Mexico

Staff excels and guests return for decades. Rooms offer good space for families at reasonable all-inclusive prices. Food varies by restaurant, breakfast buffet stands out, but beach access is currently limited from recent hurricane damage.

Beautiful grounds and pools draw repeat guests, but service quality swings wildly. Food disappoints some groups entirely while others praise it. Nightlife ends early and nearby restaurants need a taxi ride.

The beach location and ocean views impress guests, but the hotel shows its age with old facilities and an aging pool. Staff service varies wildly, from excellent at events to frustratingly slow at bars. Cleanliness seems inconsistent, and some guests warn of payment scams at the bar.

The hotel is clean with comfortable beds and beautiful views of the malecón, but rooms lack fridges. Staff ranges from friendly and responsive to inattentive at the bar. The owner actively addresses complaints, and security keeps the property safe.

Staff go out of their way to help, but beds are rock hard, pillows are bad, and food quality is poor for an all-inclusive. Rooms feel dated and the hotel charges extra fees for basics. Some guests report discriminatory treatment based on race.

Rooms are clean but dated with worn furniture and broken fixtures. The pool and ocean views are the main draw, and staff mostly helpful, though front desk can be inflexible about policies. Food at Panama restaurant is decent and affordable.

Rooms are clean with comfortable beds but lack basic kitchen items like dishes and utensils. Expect constant loud noise from mariachi bands, clubs, and music until 4 am. The beachfront location and food are excellent, but strong surf makes it unsafe for young kids.

Staff make this place work, with genuinely friendly people who remember your drink order and help you constantly. Rooms are clean and comfortable with good views, but the beach is narrow, roaming musicians play all afternoon, and you'll face hidden fees plus restricted restaurant access depending which section you stay in. Food ranges from mediocre buffets to excellent fine dining.

The beach location and sunset views are excellent, but rooms feel dated and lack basics like hot water reliability and drinkable tap water. Noise from a street bar runs late most nights, and front desk staff don't always answer calls or speak clear English. The resort works fine if you want beach access and don't expect modern amenities.

The old tower rooms need work—mold in bathrooms, poor ventilation, and dated layouts—while the newer wing is fresh. Staff is friendly and helpful throughout. Food quality varies; buffets repeat daily but specialty restaurants are good if you book ahead. Beach access is easy with plenty of lounge chairs.

Rooms vary wildly. Some guests praise ocean views, spacious layouts, and comfy beds while others report dirty bathrooms, dated furniture, and low water pressure. Beach access and staff quality depend on who serves you and when you visit.

Rooms are small and smell bad, with poor maintenance and AC issues. The location near the main street brings noise and busy traffic to your window. You get decent ocean views and included breakfast, but the pool stays dirty and staff move slowly at check-in.

Clean rooms with good city views, friendly staff, and solid breakfast buffet make this a solid choice for exploring Mazatlán. The pool deck needs work, doors sometimes jam, and there's no beach area with loungers or umbrellas. Skip it if you want a resort experience.

Rooms are spacious and clean with good beach views, but the hotel has serious problems. Expect long waits for elevators, missing towels, ants in the breakfast area, cockroaches, and poor customer service. The pool closes early at 8pm.

The ocean view and Malacon location are excellent. Rooms are clean with comfortable beds, though street noise is noticeable. Staff delivers friendly, professional service and the restaurant serves quality food. Walk to everything easily.

Rooms are beautiful but the hotel has serious service problems. Staff discriminates based on appearance, restaurant lines are chaotic, and constant loud music from the public beach ruins quiet time. Language barriers and limited buffet options frustrate guests.

Rooms are run down and dirty with maintenance problems like broken toilets and mold. Location near the beach is excellent and staff can be helpful, but don't expect quality accommodations.

Crowded resort with dirty pools, long food lines, and rude staff who enforce strict all-inclusive rules. Rooms are clean with ocean views but noisy from construction and live music. Food quality is poor and expensive if you're not all-inclusive. Try the RIU instead.