León de los Aldama, Mexico

Bed bugs and poor cleaning plague this hotel despite its five-star rating. Staff give conflicting answers about lost items and lack transparency. One guest loved it for cleanliness and amenities, but pest and hygiene issues are serious concerns.

Rooms are clean and well-maintained with good views, but lack basic amenities like fridges. Noise from events and guests keeps you awake at night. Service quality varies wildly between visits—sometimes excellent, sometimes staff ignore you.

Rooms are clean and nicely appointed with good views, though some lack fridges and smell strongly of disinfectant. The location near shopping and restaurants is excellent. Front desk service ranges from very helpful to rude, and beds can feel lumpy.

The hotel has a comfortable bed and quiet rooms set back from the road. Staff service is generally good, but you may face maintenance issues like weak hot water or AC that won't cool properly. Parking works for regular cars but tight for large SUVs, and the location requires a car or Uber to reach town.

Rooms are spacious with natural light and comfortable beds. Staff is friendly and helpful. Food disappoints across breakfast buffets and room service, which arrives cold and inconsistent. Location near shopping and restaurants is solid.

Staff consistently friendly and helpful, but rooms need work and street traffic creates noise problems. Breakfast impresses, though food quality varies and one guest got food poisoning. Good location near shops and restaurants.

Rooms are spacious, clean and quiet with good amenities. Staff quality varies wildly—restaurant and housekeeping are excellent, but reception ranges from helpful to dismissive. The restaurant is slow and inconsistent, so eat in town instead.

Rooms are clean and spacious with good views. Breakfast buffet is decent but lacks meat options. Staff attitude is inconsistent—some guests report rudeness and poor complaint handling, while others praise excellent service.

Rooms are spacious and comfortable but plagued by maintenance failures like broken AC, faulty doors, roof leaks, and filthy bathrooms. Cockroaches appear in hallways and restaurants. Front desk staff range from unfriendly to abusive. The gym is unusable and the neighborhood feels unsafe.

Rooms are large with excellent beds and tall ceilings that guests love. The hotel has a nice rooftop pool, good breakfast buffet, and staff who actually care about service. You'll find it quiet, comfortable, and better than you'd expect.

Rooms are small and lack basic toiletries like hairdryers and washcloths, so bring your own. WiFi breaks regularly and staff won't fix it quickly. Breakfast is poor and the coffee machine often breaks, but the location near the convention center and cheap price work for short stays.

Rooms are clean and comfortable with good beds and views. Staff treats guests well and handles mistakes fairly. Location works for exploring León, with free parking and a decent breakfast included. Watch out for occasional AC and lighting issues.

Rooms are small but clean with comfortable beds. Staff is inconsistent, from helpful to unfriendly and dismissive. The hotel nickels you on water bottles, serves cold breakfast, and elevators get dangerously overcrowded. Location near shops and restaurants is the main plus.