Santiago de Querétaro, Mexico

Rooms are clean with nice touches like robes and slippers. Staff moves fast and helps you out. Skip the chicken caesar salad at the restaurant, but breakfast and the bar are excellent.

Rooms are spacious and clean with decent work areas, but AC struggles in heat and maintenance issues pop up. Staff is helpful and responsive. Parking is crowded but valet handles it quickly. Don't expect perfect attention to detail on lost items or shower upkeep.

Rooms are spacious, clean, and quiet with comfortable beds. Staff go above and beyond, even covering medical emergencies. Free laundry with detergent, good gym, strong wifi, and lots of nearby restaurants make this a solid value choice, though check-in can run slow during busy times.

The grounds are beautiful with lush gardens and plenty of space, but rooms have serious cleanliness problems. One guest found hair and rust stains in the bathroom and broken coffee machines. Most guests love the colonial architecture and peaceful setting, but the room condition contradicts the five-star rating.

Staff know the city well and treat you right. Rooms vary wildly: some have great views and comfort, others have lumpy mattresses and noise problems from church bells ringing every 30 minutes. Location puts you steps from attractions but confirm your room situation before you commit.

Rooms stay clean with comfortable beds and full kitchens, though some guests noticed odd smells and poor ventilation. Staff can be friendly but the hotel struggled with water issues and refund delays during one stay. Location near Antea Mall works well for the price.

Hotel Mirage offers spacious, comfortable rooms in an older building with good staff and an excellent breakfast buffet, but the restaurant food disappoints and elevators need repair. Bathrooms lack wheelchair accessibility. Downtown is a 20-minute walk away.

Rooms are old and poorly maintained with dirty walls, broken air conditioning, and no fridges. Cleaning standards vary wildly between stays. Staff are genuinely friendly and helpful, but you're paying premium prices for a run-down property.

Rooms are small and poorly maintained with cleanliness problems including cockroaches and plastic debris. The single slow elevator bottlenecks guests, and climate control fails. Front desk staff mishandle reservations and refuse fair refunds. Skip this hotel unless you need a bare-minimum overnight stay.

Rooms vary wildly in condition, with some guests reporting cleanliness issues and old fixtures while others found them acceptable. Noise is a major problem, whether from the street or other guests talking loudly at night. Staff is consistently friendly and helpful.

Rooms are clean and comfortable with good beds and pool views, but showers run lukewarm and the hotel has serious security flaws with master keys that open all rooms. Staff are friendly despite language barriers, though spa service is disorganized and management is dismissive when problems arise.

Rooms are clean with comfortable beds but feel worn and dated, with thin walls that let noise through from hallways and neighboring rooms. Staff stays friendly and breakfast quality varies. Small spaces cost more than comparable nearby options.

The location rocks but noise from the street and restaurant keeps guests awake. Rooms vary wildly: some small with no windows, others spacious with balconies. Beds are small and firm, bathrooms have safety issues, and you'll pay extra for parking a block away.

Cheap mattress and thin pillows make for poor sleep, showers leak constantly, and rooms feel cramped. Staff enforces pet policies harshly despite advertising pet-friendly. Basic cleanliness is fine but maintenance issues and poor bathroom design throughout.