Acapulco de Juárez, Mexico

Beautiful architecture and views wow guests, but the hotel nickel-and-dimes you with hidden fees and charges excessive prices for mediocre food. Rooms have maintenance issues, thin bedding, unreliable AC, and villa security problems that don't justify the luxury price tag.

Rooms are clean and well-kept with good layout. Staff is friendly and helpful, pools and beach access are excellent. Expect high prices for food and extras once you arrive, and some guests find the overall value poor compared to the luxury price tag.

Spacious, newly renovated rooms with excellent ocean views and full kitchens make this hotel comfortable. Staff goes the extra mile with service, but housekeeping sometimes misses details like towel changes. The beach location is prime with clean sand and water activities nearby, though it gets crowded in high season and food costs more than nearby options.

Rooms are aging with peeling paint and old furniture, but staff goes hard to fix problems. Expect cockroaches as a real possibility. The beach, pool, and ocean view are genuinely great, and staff hospitality saves the experience if you report issues.

Staff quality swings wildly here. Omar delivers great service and makes guests happy, but other employees are rude and disrespectful. Rooms seem decent but customer service failures hurt the experience.

Rooms are clean and have strong AC with decent beach views, but beds are hard and furniture feels dated. The beach and pools are excellent, but food quality is inconsistent across restaurants and overpriced. Staff treat you well, making it good value overall if you don't expect premium dining.

Rooms are old with mold, broken tiles, and smelly bathrooms, though staff and dining are solid. The AC makes loud metal-on-metal noise. You'll pay extra fees for pool and beach access that guests find annoying, and prices jump 60% on weekends.

This hilltop resort gives you stunning bay views and a quiet escape from the city, but you'll need a taxi to leave since it's isolated. The small private beach gets crowded, rooms spread far apart making navigation confusing, and food options are limited outside breakfast. Guests loved the pools, drinks, and friendly staff.

Rooms vary wildly in quality. Some guests praise the beach location and pool, but others report dirty rooms, broken air conditioning, and staff entering while you're out. Night staff can be rude and security concerns exist. The Sunday brunch buffet impresses, but evening dining options around the hotel are limited.

Rooms arrive dirty with missing essentials like curtains and fridges, and noise from the busy boulevard and late-night bands keeps guests awake. Staff ranges from genuinely helpful to rude and unhelpful. The hotel nickels and dimes you on everything: parking fees, towel deposits, extra charges for teenagers, and coolers banned from pools.

Book a high floor for stunning ocean views, the main draw here. Rooms lack fridges and have weak bathroom ventilation, which frustrated guests with medical needs. Service swings between friendly and dismissive, and lifts get congested during peak times.

Rooms are spacious with good beach views but AC doesn't work reliably, hot water fails, and furniture is dated. The front desk overcharges and blocks key cards to force confrontations. Food is good but the hotel needs serious maintenance throughout.

Skip this hotel. Rooms have cockroaches, broken AC, no safes, and staff won't deliver basic supplies to your room. The views are genuinely stunning and the restaurant is good, but the building falls apart and management doesn't care.

Staff goes above and beyond and views are stunning, but food disappoints, the beach is cramped, renovation noise disrupts sleep, and you'll face pushy timeshare reps. Rooms are clean but basic with tiny bathrooms and no mini fridge.

Stunning bay views and spacious rooms come with outdated decor and maintenance issues like loose tiles and pest problems. Staff treats you well and delivers complimentary morning coffee to your room, but expect to pay extra for beach club amenities with limited daytime service.