Louisville, KY

Beds are genuinely comfortable. Rooms are clean and nice, though street-facing ones get traffic noise. Staff treats you well, the VIP lounge is solid, and bourbon selection is strong. Skip the on-site Starbucks unless you have time to wait.

Rooms are spacious, clean, and comfortable with good beds. The downtown location puts you near restaurants and shops. Service quality varies by staff member, and noise complaints from neighbors can happen. The restaurant food is excellent.

Rooms are spacious with comfortable beds, but thin walls let you hear neighbors clearly and some units have poor temperature control. Bathrooms have serious maintenance issues like mold, broken toilets, and drain smells that staff doesn't fix promptly. Breakfast runs out and arrives cold, and management responds poorly to complaints.