Minneapolis, MN

Rooms vary wildly in quality and cleanliness. Walls are paper thin so you hear neighbors clearly. The historic building has charm but outdated carpeting, small elevators, and potential maintenance issues like broken heat and hot water. Staff friendliness depends on who you encounter.

Rooms are spacious and clean with good downtown views, but expect weak shower pressure, poor temperature control, and blackout blinds that don't block light. Parking is expensive and cramped. Staff is helpful, breakfast quality varies by what you're told at check-in.

Staff here are genuinely friendly and helpful. Rooms are clean and spacious but have real issues: uncomfortable pillows, oddly small beds, poor layout with limited side tables and towel hooks, and maintenance problems like weak AC and broken elevator buttons. Watch for sneaky upcharges at check-in.

Staff delivers exceptional service and kindness. Rooms are clean with good views, but beds disappoint some guests and pillows feel cheap. Breakfast costs extra despite the hotel charging premium rates.