Monterrey, Mexico

Rooms are spacious with good views, but cleanliness fails consistently. One elevator regularly breaks down, forcing long waits or stair use. Maintenance requests get ignored, AC and appliances malfunction, and staff readiness at check-in is unreliable.

The AC fails to cool rooms properly, leaving them hot and uncomfortable for hours. Mold smells, dirty floors, stained walls, and broken fixtures plague the rooms. Staff treat guests inconsistently, and the lobby reeks of mildew.