Monterrey, Mexico

Rooms are small and outdated with blurry TVs, but staff service ranges from excellent to indifferent. The pool stays clean and well-maintained, restaurants serve good food, and the location near museums works well. Breakfast buffet and elevator maintenance can disappoint, and housekeeping may wake you early without do-not-disturb signs.

Rooms vary wildly. Some guests found them large and clean with good WiFi, while others reported dirty sheets, stained covers, hard beds, and musty smells even after housekeeping changes. Front desk staff are inconsistent and sometimes rude. The 5-star rating doesn't match reality.

Rooms are spacious with good views, but construction noise outside disturbs sleep. Cleanliness varies wildly from very clean to messy with crayon on walls. Staff friendliness is inconsistent, and they don't always warn you about noisy rooms facing construction.

Rooms are spacious with good views, but cleanliness fails consistently. One elevator regularly breaks down, forcing long waits or stair use. Maintenance requests get ignored, AC and appliances malfunction, and staff readiness at check-in is unreliable.

The AC fails to cool rooms properly, leaving them hot and uncomfortable for hours. Mold smells, dirty floors, stained walls, and broken fixtures plague the rooms. Staff treat guests inconsistently, and the lobby reeks of mildew.