Rotorua, New Zealand

Rooms are clean and comfortable with good beds. Staff delivers solid service, though some guests hit phone system failures and maintenance issues. The location works well for exploring Rotorua, but thermal smell from nearby pools bothers some visitors.

Rooms feel dated and ordinary with poor showerheads, weak lighting, and no elevators to upper floors, though beds are comfortable and clean. Staff are friendly and breakfast is good, but the hotel needs serious upgrades to justify its price. Geothermal sulfur smell is noticeable nearby.