Auckland, New Zealand

Spacious rooms with comfortable beds and excellent bathrooms overlook the marina and city. Staff consistently goes out of their way to help guests. The Living Room bar and on-site restaurants are worth visiting, though breakfast could be more extensive.

Staff excellence makes this hotel shine, especially for special occasions. Rooms are comfortable and modern with some wear visible. Service inconsistency exists in housekeeping and dining, but standout employees like Ryker and Nicky deliver genuine hospitality that guests remember.

The Sofitel delivers spacious, comfortable rooms with excellent beds and breakfasts in a convenient waterfront location. Staff consistently go above and beyond to help guests. WiFi can be weak, the executive club feels basic, and the hotel runs quiet with fewer guests around.

The Grand delivers luxury rooms with comfortable beds and city views, though one guest found their room dated and dirty with stains and smudges. Staff consistently go above and beyond. Location in central Auckland puts you near restaurants and Sky Tower.

Rooms are comfortable with good beds, but bathrooms need work: toilets require multiple flushes, shower curtains don't seal properly, and there's no ventilation. Staff and breakfast impress, but parking is cramped and confusing, front desk gets overwhelmed with one person, and you'll want to pay extra for high floors with decent views.

Big rooms with harbor views that guests love, though some rooms need updating. Staff service ranges from excellent to disappointing. The pool was closed during multiple visits, so check ahead. Location near town and cruise ships is excellent for walking.

Staff quality varies wildly from helpful to dismissive. Rooms have thin walls, unreliable amenities, and views often disappoint. Bed comfort is good but cleanliness and room service billing need work.