Auckland, New Zealand

Spacious rooms with comfortable beds and excellent bathrooms overlook the marina and city. Staff consistently goes out of their way to help guests. The Living Room bar and on-site restaurants are worth visiting, though breakfast could be more extensive.

Staff make this hotel shine, especially at check-in, check-out, and special occasions. Rooms are comfortable and modern with some wear. Service stumbles occasionally in housekeeping and breakfast, but exceptional staff like Ryker and Nicky turn stays around.

The Sofitel delivers spacious, comfortable rooms with excellent beds and breakfasts in a convenient waterfront location. Staff consistently go above and beyond to help guests. WiFi can be weak, the executive club feels basic, and the hotel runs quiet with fewer guests around.

Book a harbor view room on the end of the building for stunning bay views and quiet nights away from cruise ships. Rooms are spacious and clean but dated, with updates happening now. Staff ranges from excellent to unhelpful, the pool often closes, and you won't get same-day room service requests honored.

Most guests praise the spacious modern rooms, comfortable beds, and city views, but one recent visitor found their room dirty and falling apart with broken curtains and stains. Staff consistently deliver excellent service and the central location near restaurants and Sky Tower works well for exploring the city.

Rooms are comfortable with good beds, but bathrooms need work: toilets require multiple flushes, shower curtains don't seal properly, and there's no ventilation. Staff and breakfast impress, but parking is cramped and confusing, front desk gets overwhelmed with one person, and you'll want to pay extra for high floors with decent views.

Staff quality swings wildly from excellent to indifferent. Rooms have thin walls so noise leaks from neighbors, some guests report dirty bathrooms and broken fixtures, and views vary widely. You might get fast maintenance help or you might get ignored at checkout.