Rotorua, New Zealand

Spacious rooms with remarkable views, excellent food with changing daily menus, and staff who genuinely help plan your activities. The winding drive from Rotorua takes effort but guests consistently say it's worth it.

Spacious rooms arrive warm and clean with everything you need. Kids enjoy the creek, pool, games room, and playground while parents appreciate the calm vibe, excellent coffee, and convenient location outside town near attractions.

Large comfortable rooms with stunning lake views and well-maintained gardens create a peaceful setting. Staff consistently go out of their way to help with everything from dining switches to dinner reservations. Hot tubs overlook the lake and meals are excellent, though the decor leans glitzy.

Spacious cabins sit lakeside with good views, and staff treats guests warmly. The grounds offer peaceful outdoor spaces, a pool, and dining options, but the on-site restaurant serves small portions at high prices. Location sits outside the city center but near attractions.

Rooms are spacious, clean, and well-equipped with kitchenettes and laundry facilities, but the building feels dated and noise travels between units. Staff are friendly and the central location puts restaurants and attractions nearby. Limited reception hours and parking hassles during weekday business hours are drawbacks.

Rooms are spacious, modern, and clean with comfortable beds and good amenities, but the property sits on a busy highway with constant heavy truck noise and vibrations. Most guests stay one or two nights; noise and industrial location are real drawbacks if you want peace.

Staff treat you well and the location works for exploring town. Rooms vary in quality: some need maintenance and cleaning upgrades, while others feel comfortable with good beds. Noise from kitchen ventilation affects certain ground-floor rooms, so request a higher floor.

Rooms are spacious and clean but lack bathroom outlets and have frequent noise from Saturday night parties until 2am. Fire alarms go off repeatedly with poor staff communication. Staff attitudes vary wildly, breakfast disappointing, AC and insects sometimes problematic.

Spacious rooms with good views and nice amenities like Nespresso machines, but bathroom privacy is poor with open shower areas. Staff are genuinely helpful and the restaurant serves solid food. Location near the lake and cafes is a genuine plus.

Rooms are small, noisy, and face bins or lack views. The old building has charm but feels worn out and tired. Staff are helpful and food is good, though the hotel skips corners on breakfast and amenities like pools.

Beds are firm and sometimes uncomfortable for two people. Bathrooms have mold issues and poor ventilation. Rooms get extremely hot and stay that way. Staff quality varies widely, from excellent to dismissive about maintenance problems. Location and grounds are nice, breakfast is good.

Staff are genuinely friendly and the lakeside location feels peaceful. Rooms are aging and mattresses vary wildly from acceptable to uncomfortably soft. Breakfast quality swings between disappointing and good depending on your needs.

Rooms are clean and comfortable with good beds. Staff delivers solid service, though some guests hit phone system failures and maintenance issues. The location works well for exploring Rotorua, but thermal smell from nearby pools bothers some visitors.

Rooms vary wildly: some guests loved spacious, clean accommodations while others faced broken AC, leaking ceilings, and rusty fixtures. The old building smells bad and shows its age. Staff hospitality impresses, but maintenance and cleanliness are unreliable.

Rooms feel dated and ordinary with poor showerheads, weak lighting, and no elevators to upper floors, though beds are comfortable and clean. Staff are friendly and breakfast is good, but the hotel needs serious upgrades to justify its price. Geothermal sulfur smell is noticeable nearby.

Rooms are spacious with good views but dated and often dirty, with broken in-room spas and stained fixtures. Staff are friendly and food is good, but the property needs serious maintenance work. Avoid the restaurant after 9pm and book upgrades to get better condition rooms.

Rooms are spacious and comfortable with soft beds, but the hotel looks dated and needs upkeep. Staff are friendly but check-in moves slowly. Parking costs $15 undisclosed at booking, and the small pool lacks readily available towels.

Rooms are clean and spacious but beds range from comfy to too soft. Noise from upper floors, especially kids running around, bothers many guests. Expect outdated furniture, broken amenities like spa tubs and WiFi, and no in-room perks like biscuits or tea.