Salt Lake City, UT

The hotel sits in a great downtown location with clean rooms and excellent staff service. Beds lack comfort and the hard floors echo loudly, so bring earplugs and expect back pain. Valet parking gets backed up due to poor drop-off design, and coffee stays lukewarm.

Spacious, clean rooms with very comfortable beds. Staff go out of their way to help, and the free breakfast offers good homemade food. The hotel looks dated but costs less than fancier places, and you get reliable service without paying premium prices.

Rooms are spacious and clean with full kitchens, but thermostats break often and lamps don't work reliably. Walls are thin so you hear neighbors. Staff is kind and helpful, but front desk seems understaffed and management has been careless about fixing known problems.

Rooms are spacious with comfortable beds and plenty of outlets. The gym and free breakfast are excellent. Floors 1-2 are being renovated, so expect construction noise, and the front desk may not honor pre-booked discounts.

Rooms are clean but dated with firm beds and poor blackout curtains. Expect street noise from the nearby tram and Delta Center, especially evenings. The location near downtown attractions is excellent, free breakfast is decent, and staff are generally helpful, though parking can be tight.

Rooms are spacious, clean, and comfortable with good beds and modern amenities. Staff consistently goes out of their way to help guests. One reviewer found a stain on sheets and dirty coffee maker, but overall guests praise the hotel as well-maintained and welcoming.

Rooms are clean and spacious with comfortable beds, but feel dated and tired for the price. Common areas are beautiful and impressive. The hotel sits in great downtown location near light rail and charges extra for amenities cheaper hotels include free.

Rooms are poorly maintained with broken fixtures, bad smells, and dirty conditions. Staff at front desk is genuinely friendly but housekeeping forgets tasks and the hotel charges heavy fees without clear explanation. Location near Delta Center is the only real advantage.

Rooms are clean, spacious, and quiet with comfortable beds. Staff are friendly and breakfast is good. Watch out for unexpected charges and billing errors, especially on breakfast and miscellaneous fees.

Guests split sharply on this hotel. Some praise clean rooms, helpful staff, and solid breakfast, while others report uncomfortably cheap mattresses, inconsistent housekeeping that ignores requests, and poor service. Location near downtown and the airport works well if you get a good day.

Spacious, clean rooms with comfortable beds. Staff delivers genuine hospitality, especially at front desk. Older building means you hear neighbors through walls, but on-site restaurant, bar, and indoor pool make it easy to relax between flights.

The beds are hit or miss: some guests sleep great, others feel springs through worn mattresses. AC frequently fails to cool rooms properly. Cleanliness varies wildly, from spotless to dirty with debris on floors. Staff friendliness and breakfast quality depend on who's working.

Good downtown location with friendly staff. Rooms are clean and spacious but aging, and AC maintenance is hit or miss. One guest sweated through the night due to a clogged filter that hadn't been changed in 15 months.

Staff are genuinely friendly and helpful, but the hotel feels dated with poor climate control and old fixtures. Rooms are small, poorly soundproofed, and the bathroom lighting often fails. The place closes in April 2026, so book elsewhere.

Staff are genuinely helpful, but expect aging room fixtures like broken safes and sticky closet doors. The bed runs firm, water costs $9 a bottle, and housekeeping arrives early. Location near City Creek and the conference center is excellent. Parking costs $29 nightly and the gate system frequently malfunctions.

Rooms are comfortable with good beds and modern finishes, though noise travels between units and climate control can be unreliable. Staff is helpful and the downtown location near the Convention Center works well, but watch out for surprise fees not mentioned at check-in.