San Antonio, TX

Rooms are clean and comfortable with nice bedding, though they lack microwaves and hair dryers. The hotel sits right on the Riverwalk with excellent access to restaurants and attractions. Staff consistently goes above and beyond to help guests, making this a standout for service.

Spacious, clean rooms with modern amenities in a great downtown location near River Walk and restaurants. Staff is friendly and helpful. Breakfast is solid with good vegetarian options. Watch out for slow elevators and occasional maintenance issues like poor tub drainage.

Rooms smell bad and guests reported bedbugs and cigarette odors. Elevators and common areas stink too. Breakfast is poor and rarely refilled. Parking costs nearly as much as your room. Staff kindness doesn't fix these basic problems.

Rooms are dark and stuffy with thin walls that let in street noise, bad smells, and outdated fixtures. Staff is friendly and breakfast is good, but AC struggles and you pay for valet parking. Noise from Bowie Street side is severe at night.

Rooms have serious cleanliness and maintenance issues including dirty bathrooms, broken fixtures, and old worn furniture, though the location near downtown is excellent. Staff service quality varies wildly. Valet parking costs $45-50 per night and guests report vehicle damage, so street parking is cheaper and safer. City noise penetrates windows despite soundproof rooms.

Staff here excels at customer service, but rooms are a gamble. One guest left after three filthy rooms with mold and dust, while another found theirs clean and up to date. This older property needs better housekeeping consistency for the high nightly rate.

Staff treats you well, but the property feels dated and needs updates. Bathrooms smell questionable and toiletries underperform. Location on the Riverwalk is excellent, though the quieter section means less action nearby.

Rooms are clean and comfortable with good beds, but first-floor rooms lack privacy and bathrooms have drainage problems. Staff ranges from unfriendly to excellent depending on who you encounter. The location near Market Square is walkable and the free shuttle service is helpful, though the small breakfast area gets crowded.

Rooms are clean and spacious with comfortable beds, but the hotel nickels and dimes you with parking at $36 daily and surprise charges through faulty smoke sensors. Staff helpfulness varies wildly and the pool area smells bad.

Staff goes above and beyond, but the hotel itself needs work. Rooms are spacious with comfy beds, but carpets are stained and dirty, furniture breaks easily, and freeway noise bothers guests. The sketchy surrounding area with homeless encampments makes nighttime walks unsafe. Parking costs extra.

Dependable rooms across 1,848+ guest reviews.

Rooms are clean and standard sized with comfortable beds, but lack outlets. Water pressure is strong. Location beats the exterior, putting you steps from Market Square and restaurants with free parking and breakfast included. Staff is responsive and the hotel stays quiet despite its central spot.

Rooms are spacious with comfortable beds but suffer from poor lighting, worn furniture, and stained towels. The single elevator creates waits, and cleanliness varies wildly from clean to dirty with occasional ants and debris. Staff is friendly, breakfast is decent, and parking is free, but maintenance issues and pool problems are persistent concerns.

Clean rooms with comfortable beds and quiet atmosphere, but roaches are a real problem. Staff and lobby are pleasant, and the free Riverwalk shuttle helps, though shuttle service stops at 1:30 am. Parking is expensive relative to what you get.