Santiago, Chile

Staff treat you well but the rooms disappoint. Expect noise from the street, weak blackout blinds, maintenance problems, and poor wifi. The property looks better in photos than in person and costs more than comparable hotels nearby.

Rooms offer great views of the city and Andes, but cleanliness is inconsistent and maintenance issues plague the property. Service and food quality vary wildly depending on staff. Noise problems and lack of hot water reported. Location in Providencia is safe and walkable with a decent pool, but management seems disorganized.

Rooms vary wildly in cleanliness and maintenance. Noise from street and building equipment disrupts sleep. Showers often filthy with cracked tiles. Staff quality swings between attentive and negligent. Central location is walkable but unsafe after dark.

The Singular Santiago sits in vibrant Lastarria with excellent staff and a standout rooftop bar. Rooms are spacious but aging—expect worn carpets, dated furniture, and occasional mold in bathrooms. The a la carte breakfast and 24/7 gym are solid perks, though some guests found bathroom lighting dim.