Santiago, Chile

Staff are genuinely helpful and warm, but rooms disappoint. Expect noise from streets, weak blackout blinds, maintenance issues like faulty showers, and an odd smell. Wifi doesn't work and the property looks better in photos than in person. Overpriced for what you get.

Rooms have good views of the city and Andes but cleanliness is inconsistent, with dirty carpets and poor maintenance throughout. AC and hot water fail, noise from the hotel blasts at night, and staff struggle with basic service. Location in Providencia is safe and walkable, but guests say maintenance issues and mediocre food make this 5-star hotel feel badly run.

Rooms vary wildly in quality. Some guests praise spacious suites with good views, but others report filthy bathrooms with cracked tiles, dirty carpets, loud noise from outside equipment, and beds with wheels that slide. Staff quality depends on who you get. The central location is walkable but feels unsafe after dark.

Rooms are spacious with comfortable beds and modern amenities, though some guests found dated carpet and worn bathroom details like mold and poor lighting. The rooftop bar, breakfast, and attentive staff make up for room issues. Lastarria location puts you near restaurants and cultural spots.