Surabaya, Indonesia

The rooms are spacious, clean, and comfortable with quality beds. Staff consistently go above and beyond with personalized service and attentive care. The breakfast and restaurant food earn high praise, and the hotel location connects directly to an upscale mall.

Staff treat you exceptionally well and the location works great for exploring the city. Rooms are luxurious but showing age in fixtures and hardware. Breakfast buffet impresses with quality pastries and views, though the hotel sometimes charges errors and skips standard items like coffee machines in suites.

Rooms are huge and quiet with good city views, but you'll deal with inconsistent cleanliness, a broken bathroom door that won't lock, and poor check-in service. Breakfast quality varies wildly and staff friendliness depends on who handles you.

Rooms are spacious and comfortable with clean bathrooms, but the decor looks dated from the 1970s and carpeted floors need attention. The gym is broken, spa closes often, and facilities show their age. Staff are friendly and the location near three major malls is excellent.