Surabaya, Indonesia

Rooms are spacious, clean, and comfortable with good AC and bathrooms. Staff are friendly and helpful with good service. Gym is small for a 5-star hotel, and breakfast has plenty of options but mediocre taste. Location is central near business and shopping areas.

The rooms are spacious, clean, and comfortable with quality beds. Staff consistently go above and beyond with personalized service and attentive care. The breakfast and restaurant food earn high praise, and the hotel location connects directly to an upscale mall.

Rooms are spacious and clean with good beds and bathrooms. Breakfast impresses with many choices including local dishes. Staff hospitality varies wildly from warm to rude and dismissive, so expect inconsistent service.

Staff excel at service and hospitality. Breakfast impresses with quality and variety. Towels wear out quickly and need replacement, and TV connections drop frequently, so expect those hassles despite the hotel's 5-star rating.

Staff excel at service and special requests. Rooms are spacious with good views, though cleanliness varies since one guest found stains on bedding. Great location near shopping and restaurants makes this a solid choice for Surabaya.

Rooms are spacious, clean, and well-designed with comfortable beds and good city views. Staff excel at service, though check-in can be slow and elite members report inconsistent perk delivery. Breakfast buffet impresses with varied options including dietary alternatives.

Rooms are spacious and clean with good upgrades available. Front desk staff create frustration with poor communication and reluctance to help with basic requests like extra key cards. Breakfast quality varies with occasional cleanliness issues like flies in coffee and dishes running out early.

Spacious, clean rooms with good street views overlook the busy Tunjungan area near the mall. Staff goes above and beyond with service. Breakfast quality varies wildly and the restaurant gets packed during meal times.

Rooms are spacious and clean, but street-facing ones have noise problems from traffic and nearby nightlife until 4 AM. Staff treats you well. The pool has issues with bats and lacks safety measures, and mosquitos plagued at least one guest.

Rooms are clean and spacious, but soundproofing is terrible so noise from neighbors will keep you awake. Staff is helpful and friendly. The hotel feels dated and overpriced for what you get, though breakfast is good.