Surabaya, Indonesia

Rooms are spacious, clean, and comfortable with good AC and bathrooms. Staff are friendly and helpful with good service. Gym is small for a 5-star hotel, and breakfast has plenty of options but mediocre taste. Location is central near business and shopping areas.

The rooms are spacious, clean, and comfortable with quality beds. Staff consistently go above and beyond with personalized service and attentive care. The breakfast and restaurant food earn high praise, and the hotel location connects directly to an upscale mall.

Rooms are spacious and clean with good beds and bathrooms. Breakfast impresses with many choices including local dishes. Staff hospitality varies wildly from warm to rude and dismissive, so expect inconsistent service.

Staff treat you exceptionally well and the location works great for exploring the city. Rooms are luxurious but showing age in fixtures and hardware. Breakfast buffet impresses with quality pastries and views, though the hotel sometimes charges errors and skips standard items like coffee machines in suites.

Staff excel at service and hospitality. Breakfast impresses with quality and variety. Towels wear out quickly and need replacement, and TV connections drop frequently, so expect those hassles despite the hotel's 5-star rating.

Rooms are clean, comfortable, and offer good Surabaya views from higher floors. Staff is genuinely helpful and go out of their way for guests. Breakfast buffet is solid but the outdoor area gets brutally hot in morning sunlight.

Staff excel at service and special requests. Rooms are spacious with good views, though cleanliness varies since one guest found stains on bedding. Great location near shopping and restaurants makes this a solid choice for Surabaya.

Spacious, comfortable rooms with garden views and classic decor feel authentically historic. Staff treat you exceptionally well and the legendary breakfast lives up to hype. The colonial architecture, manicured gardens, and rich heritage make this feel more like stepping into the past than a typical hotel stay.

Rooms are spacious, clean, and well-designed with comfortable beds and good city views. Staff excel at service, though check-in can be slow and elite members report inconsistent perk delivery. Breakfast buffet impresses with varied options including dietary alternatives.

Rooms are huge and quiet with good city views, but you'll deal with inconsistent cleanliness, a broken bathroom door that won't lock, and poor check-in service. Breakfast quality varies wildly and staff friendliness depends on who handles you.

Rooms are spacious and clean with good upgrades available. Front desk staff create frustration with poor communication and reluctance to help with basic requests like extra key cards. Breakfast quality varies with occasional cleanliness issues like flies in coffee and dishes running out early.

Spacious, clean rooms with good street views overlook the busy Tunjungan area near the mall. Staff goes above and beyond with service. Breakfast quality varies wildly and the restaurant gets packed during meal times.

Rooms are comfortable and cozy for long stays. Staff are friendly and respond quickly to requests. Watch out for aggressive charges on stains and deposits on borrowed items, plus potential cleanliness lapses on longer stays.

Rooms are spacious and comfortable with clean bathrooms, but the decor looks dated from the 1970s and carpeted floors need attention. The gym is broken, spa closes often, and facilities show their age. Staff are friendly and the location near three major malls is excellent.

Rooms are spacious and clean, but street-facing ones have noise problems from traffic and nearby nightlife until 4 AM. Staff treats you well. The pool has issues with bats and lacks safety measures, and mosquitos plagued at least one guest.