Surabaya, Indonesia

Rooms are spacious, clean, and comfortable with good AC and modern amenities. Staff are friendly and helpful, often upgrading guests. Breakfast food tastes mediocre despite good variety, and the gym is cramped for a 5-star hotel. Location near business and shopping areas works well.

The rooms are spacious, clean, and comfortable with quality beds. Staff consistently go above and beyond with personalized service and attentive care. The breakfast and restaurant food earn high praise, and the hotel location connects directly to an upscale mall.

The spacious rooms with good bathrooms and beds satisfy most guests. Breakfast impresses with many choices. Staff hospitality varies wildly—some guests praise it, others report rude treatment at check-in, during meals, and checkout.

Rooms are spacious and clean with comfortable mattresses, good work desks, and city views. Staff excels at service with friendly, responsive teams, though one guest reported slow room preparation and poor elite member treatment. Breakfast buffet impresses with varied options including specialty items.

Staff treat you exceptionally well and the location works great for exploring the city. Rooms are luxurious but showing age in fixtures and hardware. Breakfast buffet impresses with quality pastries and views, though the hotel sometimes charges errors and skips standard items like coffee machines in suites.

Staff excel at service and hospitality. Breakfast impresses with quality and variety. Towels wear out quickly and need replacement, and TV connections drop frequently, so expect those hassles despite the hotel's 5-star rating.

Staff excel at service and special requests. Rooms are spacious with good views, though cleanliness varies since one guest found stains on bedding. Great location near shopping and restaurants makes this a solid choice for Surabaya.

Spacious, comfortable rooms with garden views and classic decor feel authentically historic. Staff treat you exceptionally well and the legendary breakfast lives up to hype. The colonial architecture, manicured gardens, and rich heritage make this feel more like stepping into the past than a typical hotel stay.

Rooms are clean and comfortable with great beds and views of Surabaya. Staff is friendly and goes the extra mile to help. Breakfast buffet is good but the outdoor area gets too hot and sunny in the morning.

Rooms are huge and quiet with good city views, but you'll deal with inconsistent cleanliness, a broken bathroom door that won't lock, and poor check-in service. Breakfast quality varies wildly and staff friendliness depends on who handles you.

Rooms are spacious and clean with good upgrades available, but front desk staff vary wildly—some friendly and helpful, others dismissive and unhelpful with basic requests. Breakfast quality drops as service progresses through the morning, and housekeeping misses cleanings regularly. Cleanliness issues including a fly in coffee and moldy smell in indoor playroom are serious concerns.

This old colonial hotel sits in a lively location with good access to the old town, but rooms and facilities show their age with water damage, thin towels, and inconsistent AC. The bed is comfortable and staff is friendly, though breakfast quality has declined and maintenance issues get slow responses. It works if you want cheap vintage charm, but expect worn bathrooms and budget corners.

Spacious, clean rooms with good street views overlook the busy Tunjungan area near the mall. Staff goes above and beyond with service. Breakfast quality varies wildly and the restaurant gets packed during meal times.

Rooms are comfortable and cozy for long stays. Staff are friendly and respond quickly to requests. Watch out for aggressive charges on stains and deposits on borrowed items, plus potential cleanliness lapses on longer stays.

Rooms are spacious and comfortable with clean bathrooms, but the decor looks dated from the 1970s and carpeted floors need attention. The gym is broken, spa closes often, and facilities show their age. Staff are friendly and the location near three major malls is excellent.

Rooms are spacious and clean but street-facing ones get loud from traffic at night. Staff are friendly and helpful. The pool is small and dirty, and mosquitos and bats have been problems. No irons in rooms, so use the pressing service.

Rooms are clean and spacious, but soundproofing is terrible and carpets look dated. Staff are consistently helpful and friendly. This hotel works for a cheap one-night stay, not longer visits.