Veracruz, Mexico

Rooms are spacious but filthy with stained sheets, smelly bathrooms with mold, and old lumpy mattresses. Staff are rude and unhelpful. The location near the plaza and harbor is the only real advantage.

Comfortable beds and clean rooms, but expect constant noise from plaza bands and street music until 4am Thursday to Sunday. Staff are helpful but don't speak English. Location puts you in the action, not peace and quiet.

Rooms are spacious and comfortable but the hotel routinely fails to deliver booked amenities like balconies and ocean views, then claims this is how they get customers. Housekeeping is inconsistent and staff at front desk won't help when you complain. Food and restaurant staff are excellent.

Clean rooms with working AC that runs loud. Staff treats guests well and goes beyond. Food from their kitchen disappoints, so eat elsewhere. Good value near the bus terminal and downtown, decent for short stays.

Staff are usually friendly but sometimes rude. Rooms are small with weak mattresses and occasional cockroaches. The pool and restaurant are decent, though AC needs work and food pricing can feel unfair. Location downtown near the ocean is great.

Rooms are clean and spacious with decent AC and acceptable beds, though pillows are thin. Staff are friendly and helpful. The rooftop pool has good views but only goes 4 feet deep, the hot tub doesn't work, and hallway noise can be a problem. Location near everything makes it worth the price if you negotiate.

Rooms are outdated with small bathrooms, hard beds, and broken AC. Water runs salty from the taps and showers. Staff ignores maintenance requests and don't fix problems.

Staff and food are excellent, but air conditioning fails consistently and pillows are uncomfortably large. Rooms are clean and spacious. Location puts you near shopping malls.