Veracruz, Mexico

Rooms are spacious but filthy with stained sheets, smelly bathrooms with mold, and old lumpy mattresses. Staff are rude and unhelpful. The location near the plaza and harbor is the only real advantage.

Comfortable beds and clean rooms, but expect constant noise from plaza bands and street music until 4am Thursday to Sunday. Staff are helpful but don't speak English. Location puts you in the action, not peace and quiet.

The hotel oversells balcony rooms and doesn't deliver what you book. Housekeeping skips cleaning if you leave late. Staff are friendly and food is good, but rooms need maintenance and towel service is unreliable.

Clean rooms with working AC that runs loud. Staff treats guests well and goes beyond. Food from their kitchen disappoints, so eat elsewhere. Good value near the bus terminal and downtown, decent for short stays.

Staff are usually friendly but sometimes rude. Rooms are small with weak mattresses and occasional cockroaches. The pool and restaurant are decent, though AC needs work and food pricing can feel unfair. Location downtown near the ocean is great.

Rooms are clean and spacious with decent AC and acceptable beds, though pillows are thin. Staff are friendly and helpful. The rooftop pool has good views but only goes 4 feet deep, the hot tub doesn't work, and hallway noise can be a problem. Location near everything makes it worth the price if you negotiate.

Skip this hotel. Rooms are old with tiny bathrooms, broken AC, hard beds, and salty water from the taps. Staff ignores maintenance requests and the price doesn't match the condition.

Staff and food are excellent, but air conditioning fails consistently and pillows are uncomfortably large. Rooms are clean and spacious. Location puts you near shopping malls.