Veracruz, Mexico

The hotel oversells balcony rooms and doesn't deliver what you book. Housekeeping skips cleaning if you leave late. Staff are friendly and food is good, but rooms need maintenance and towel service is unreliable.

Clean rooms with working AC that runs loud. Staff treats guests well and goes beyond. Food from their kitchen disappoints, so eat elsewhere. Good value near the bus terminal and downtown, decent for short stays.

Rooms are clean and spacious with decent AC and acceptable beds, though pillows are thin. Staff are friendly and helpful. The rooftop pool has good views but only goes 4 feet deep, the hot tub doesn't work, and hallway noise can be a problem. Location near everything makes it worth the price if you negotiate.

Skip this hotel. Rooms are old with tiny bathrooms, broken AC, hard beds, and salty water from the taps. Staff ignores maintenance requests and the price doesn't match the condition.