Wellington, New Zealand

Rooms are clean and comfortable with good views. Service quality swings wildly: concierge and club lounge staff excel, but front desk and breakfast service fall short of 5-star standards. Most guests enjoyed their stay, though one found operations disorganized.

Spacious, clean rooms with comfortable beds make for solid sleep. Staff are friendly and helpful. The location puts you steps from shops and restaurants, and the restaurant serves excellent food. One guest waited for their room during check-in on a busy weekend.