Wellington, New Zealand

The beds are genuinely excellent and rooms are spacious and comfortable. Staff remember repeat guests, treat you warmly, and handle requests without pushing back. Breakfast impresses with fresh quality food and accommodating dietary options.

Rooms are clean and comfortable with good views. Service quality swings wildly: concierge and club lounge staff excel, but front desk and breakfast service fall short of 5-star standards. Most guests enjoyed their stay, though one found operations disorganized.

The beds are consistently bad and lack support. Room cleanliness varies widely, with some rooms having sewer smells and dirty showers. Staff quality is inconsistent, ranging from helpful to actively dishonest when problems arise.

Quirky central hotel with great location near Cuba Street and waterfront. Rooms are quiet and comfortable with good beds, but bathrooms are small and some showers leak. Staff are helpful, restaurant is good when open, but expect hidden surcharges and holding fees that reduce your refund.

Spacious, clean rooms with comfortable beds make for solid sleep. Staff are friendly and helpful. The location puts you steps from shops and restaurants, and the restaurant serves excellent food. One guest waited for their room during check-in on a busy weekend.

Rooms are small, dated, and poorly cooled with noisy AC units. Bed bugs appeared in at least one guest's room with no follow-up from management. Staff feel unwelcoming and pool areas lack supervision over unruly children.

Rooms are spacious, clean, and well-maintained with comfortable beds. Staff are consistently friendly and helpful. The central location near shops and the cable car, plus convenient parking and good breakfast, make this a solid choice for Wellington visitors.

The hotel nails location and staff service in a stylish art deco building. Rooms are small with occasional hot water issues and basic breakfasts, but guests stay quiet and soundproofing works well. Good value for Wellington if you don't mind compact spaces.