West Midlands, United Kingdom

Rooms are tired with poor water pressure and old bathrooms; guests reported noise from ceiling machinery at night. The parking system is confusing and designed to trap you into extra charges. Staff are friendly but the pool runs cold and pet fees are expensive with poor preparation.

Rooms vary wildly in condition, with some guests finding them spacious and comfortable while others report stains and tired furnishings. Staff quality swings between genuinely helpful and dismissive. Breakfast disappoints with limited options and weak coffee, though the location in Birmingham is genuinely convenient.