Zagreb, Croatia

Big clean rooms with great beds and AC keep you comfortable. The hotel sits near a highway but far enough back for quiet nights. Staff are friendly and helpful, breakfast is abundant, though kitchen-service communication sometimes falls short on special requests.

The hotel looks beautiful and staff are generally friendly, but facilities feel outdated and lack five-star basics like complimentary water. The restaurant staff treat children poorly, and housekeeping charges fees for simple requests that other five-star hotels provide free.

Rooms are modern, clean, and spacious with excellent beds and views. Staff goes out of their way to help. The location sits close enough to walk downtown but far enough to find local spots, with taxis costing around 5 euros to the city center.

Spacious, clean rooms with comfortable beds and modern design. Staff treats you well and breakfast impresses. The location puts you near trams, restaurants, and the city center with a grocery store downstairs.

Rooms are clean and modern with decent beds, though some guests report drafty windows and thin sofa beds. The spa feels cold in common areas. Restaurant service was terrible for one group. The hotel sits 8km from the city center but stays quiet overall.

The location next to the bus station and tram is excellent, but rooms vary wildly in condition. Some guests report stains, chipped mirrors, peeling paint, and chemical smells masking odors. Staff friendliness is inconsistent, and AC control can be problematic. Good breakfast and spacious rooms partly redeem the inconsistent maintenance and cleanliness issues.

Rooms are large, clean, and comfortable with powerful showers and good beds, though some noise bleeds through walls. Staff ranges from excellent to dismissive depending on who you encounter. Breakfast impresses guests, the gym is solid, and the location works fine with public transit despite being a 30-minute walk to the city center.

Rooms are small and dated with poor climate control and no individual light switches. Guests hear noise from neighbors through thin walls. You get good breakfast, pleasant staff, and excellent location near the city center with parking, but the room itself disappoints some travelers.

Rooms are spacious and clean but have thin walls that let in all hallway noise. Breakfast quality varies wildly depending on when you visit. Parking requires staff help to exit and costs extra. Staff are friendly and Wi-Fi is fast.

Rooms are spacious and clean with comfortable beds, though one guest found mattresses too soft. Breakfast is good but inconsistent in quality. The hotel feels dated for a five-star property, and staff stays friendly throughout your stay.

Rooms are spacious and clean with good bathrooms, but the shower operates with an unclear ring mechanism and staff don't explain it well. Breakfast impresses most guests with variety, though some found it limited. A wedding event caused severe noise disruptions at 4am. Parking requires paid city garage fees despite booking claims. Towel quality disappoints.

Spacious comfortable rooms with excellent mattresses get high marks, though bathrooms need deeper cleaning. Staff friendliness varies wildly from genuinely helpful to frustrated and impolite. The rooftop spa and gym are solid, but breakfast quality and parking costs disappoint some guests.

Rooms are spacious, clean, and quiet with comfortable beds that guests sleep well in. Staff are genuinely kind and attentive. Breakfast is excellent with good variety. Some older rooms need renovation, but the location near the train station and town center works well.

The Westin Zagreb has spacious, clean rooms with nice city views and soft beds, but the decor and furniture feel outdated from the 1980s. Staff provide exceptional service and hospitality. The bathroom ventilation is poor and needs renovation, and the pool area has unfiltered showers that expose swimmers.

Standard rooms are small but comfortable with spacious bathrooms. Staff help fast and genuinely care about guests. The location puts you walking distance from everything in Zagreb, and the old-world charm with modern amenities makes it feel like a place where you can actually relax.