Basel, Switzerland

The Passage offers spacious, quiet, well-designed rooms in a modern building. Staff are genuinely helpful and friendly. The included breakfast is excellent and a real advantage given Switzerland's expensive restaurants. Location puts you ten minutes from the train station and old town with easy access to local neighborhoods.

Great location in Old Town with spacious, clean rooms and excellent staff service. Most guests loved the views and comfort, but one guest had serious issues with faulty motion sensors triggering lights constantly and loud tram noise from street-facing rooms. Book a quieter room away from the main entrance.

Rooms feel dated with wall-to-wall carpets and poor TV placement that guests find unhygienic for the price. Restaurant quality varies wildly, from exceptional fine dining to disappointing service depending on which venue you visit. The hotel's riverside location and classic decor charm some guests while disappointing others who expect modern luxury standards.

The rooms are spacious and clean but dated, with some shower issues. Street-facing rooms get tram noise, so request the back. Staff are consistently kind, breakfast is excellent, and the train station location is unbeatable.

Staff treats you like family, breakfast impresses with daily hot dishes, and the garden feels peaceful. Rooms are spacious and quiet but bathrooms are small with thin walls between toilet and shower. Bus 30 gets you to the train station in five minutes.

Rooms are spacious, quiet, and extremely comfortable with quality linens and big showers. The bed is very soft and only comes with two pillows, which some guests find limiting. Breakfast stands out as exceptional, and convenient coffee and water stations on every floor, plus amenities like sauna and gym, make this a well-designed hotel.

Rooms are spacious and clean with good views if you book the front. Tram noise and vibrations happen nightly, so expect them or request earplugs. The breakfast is excellent, helpful staff, and the train station location beats any downsides.

Rooms are spacious, modern, and quiet with excellent city views from higher floors. Beds are comfortable, showers have half barriers instead of doors, and bathrooms are well-designed. Staff are professional and helpful, breakfast is outstanding, and the train station location is unbeatable.

Spacious rooms with quality bedding, design details, and modern amenities. Excellent rooftop breakfast with city views. Central location near restaurants means weekend noise but easy access to sights. Staff is friendly and helpful.

Rooms are modern and comfortable with good beds and showers, though bathrooms run small and some views face bland office buildings. Breakfast impresses and staff usually help well, but the lobby smells strong and reception can be dismissive. The hotel sits near the old town and parking costs 27 francs.

Rooms are clean, spacious, and quiet with excellent beds and showers. Staff are friendly and helpful. Location near the train station is convenient, though door lock issues and unexpected staff entry have troubled some guests.

Staff treat you well and the breakfast buffet impresses almost everyone. Rooms are clean and spacious with comfortable beds, though one guest found theirs small and uncomfortable. Internet is slow, and the hotel feels dated to some visitors.

Rooms are small with control issues: you can't adjust temperature and it stays too hot. Thin walls let noise through. Check-in is slow and unfriendly, and staff make billing mistakes. Location near the city center is good, but value doesn't match the price.

Rooms are small but clean and well-designed with quality furnishings and nespresso machines. Rhine-view rooms offer stunning vistas, but city-side rooms face noise from markets and street activity. Staff goes above and beyond to help guests, making this a solid choice despite cramped quarters.

Spacious rooms with nice views and good beds feel clean and quiet at night. Staff are helpful and breakfast is solid, but you get no fridge, kettle, or air conditioning. Location near the old city works well, though some guests hear noise from nearby construction or daycare.

The bed is exceptional and breakfast is reliably good. Rooms vary wildly—some feel dated and dirty while others are spotless, and bathroom doors let sound travel through. Service quality depends on who checks you in and when, ranging from invisibly poor to genuinely welcoming.

Rooms are spacious, modern, and clean with good amenities and AC that sometimes fails. Breakfast buffet impresses with variety including gluten-free options. Staff treats you well but the hotel has plumbing issues in some rooms and checkout billing confusion.

Clean rooms and good breakfast draw guests, but train noise bothers light sleepers. Staff is mostly friendly and helpful, though one employee was rude to a tour group. Wifi was unreliable for at least one guest.

Capsules feel spacious and clean, not cramped like you'd expect. Noise from beeping doors and neighbors disrupts sleep, especially mornings. Staff goes out of their way to help and the location near the train station beats everywhere else in Basel for the price.

Rooms are small but clean with comfortable beds and excellent soundproofing. Staff are friendly and helpful, breakfast is good, and the hotel provides free transit passes. One guest reported a filthy hairdryer and poor temperature control, plus hidden charges made their stay disappointing.

Rooms are small and basic with thin amenities, though clean. The bed mattress topper slides off and you get only two towels. Staff are genuinely helpful and friendly. Location near the train station and tram is excellent for getting around Basel.

Rooms are clean and comfortable with Rhine views, but you'll hear neighbors and street noise at night. Self-check-in works fine if you don't lose your keycard. The location is excellent for exploring Basel, just two minutes from the old city, though staff aren't particularly friendly.

Rooms are small but clean with comfortable beds and good temperature control. Staff goes out of their way to help. The quiet location near public transport and local restaurants beats the crowded city center, and you get a free city travel ticket.

Rooms are clean and spacious with good layout options, but housekeeping fails on long stays and the shower glass lacks privacy. Staff quality swings wildly—reception excels while breakfast and dinner service ranges from uninterested to poor. Location near transit is excellent.

Rooms are clean and small with no coffee maker, kettle, or fridge, and street noise reaches some rooms. The downtown location puts you near shops and sightseeing, and the friendly staff and bar area make the lobby worth spending time in.