Cartagena de Indias, Colombia

Rooms are dated and tired with loud AC units. The hotel oversells premium packages and doesn't deliver ocean views as promised. Staff handles problems well when they show up, but facilities like the rooftop bar sit closed and renovations aren't disclosed upfront.

Staff treats you well and go out of their way to fix problems. Rooms are spacious but dated with mold smells and outdated furnishings. Some rooms have sealed windows with no views, and hot water issues occur. The rooftop pool and location near restaurants are decent, but the building itself needs renovation.

Staff treat you well and the beach location works, but rooms are often dirty with poor AC and uncomfortable beds. Food is bland and sometimes makes guests sick. Management creates hassles at check-in and check-out. You'll find better value elsewhere in Cartagena.

Rooms are old with broken AC, leaky fridges, and dirty bathrooms. Check-in takes hours, staff are unhelpful, and the front desk is chaotic. The beach location and buffet food are the only redeeming features.

Rooms are dated with poor AC, thin windows that let noise in, and rusty water from faucets, though mattresses are comfortable. Staff are friendly but sometimes slow. The wildlife sanctuary and beach access are highlights, but you're paying five-star prices for a three-star property.