Cartagena de Indias, Colombia

Spacious rooms with stunning views and excellent air conditioning make this hotel shine, though beds run very firm. Staff genuinely excel at service, breakfast impresses, and the multiple pools offer real variety. Book expecting upfront payment and clarify gift card terms before arrival.

Staff treats you well and go out of their way to fix problems. Rooms are spacious but dated with mold smells and outdated furnishings. Some rooms have sealed windows with no views, and hot water issues occur. The rooftop pool and location near restaurants are decent, but the building itself needs renovation.

Rooms are clean with good views, but some have plumbing issues and poor locks. The beach location near restaurants and shops is excellent. Food variety disappoints vegetarians, pool service moves slowly, and renovations currently close the rooftop area.