Edmonton, AB

Rooms are spacious with good beds and pillows, but the hotel needs updates. The old furnace system creates loud noise that disrupts sleep. Cleanliness is inconsistent—expect some dirty linens and slow housekeeping. Door locks don't work properly on family rooms, creating safety issues.

Staff go above and beyond with friendly service. Rooms are aging and need updates, with uncomfortable flat pillows and occasional cleanliness issues including a bed bug report. The hot tub runs lukewarm and food quality varies from decent to overcooked.

Rooms are spacious with comfortable beds and good amenities, but cleanliness varies wildly from spotless to stained sheets and dirty dishes. Staff friendliness is hit or miss depending on who works your shift. Bathroom glass doors offer poor privacy with lights on.