Edmonton, AB

Staff consistently exceed expectations and treat guests exceptionally well across all departments. The historic building feels luxurious and grand, rooms are clean and well-maintained, and the valet service works smoothly. Brunch and dining are excellent quality, though the dining room tables sit close together.

Rooms vary widely in size and condition. Some guests found them spacious and clean, others complained they felt small and dated with uncomfortable pillows. Staff are consistently friendly, breakfast is good, and the on-site dinner theater is a plus, but value depends on price paid.

Rooms are spacious, modern, and quiet with good amenities. Staff responds quickly to problems and handles events well. Wifi is slow at 5mbps, and the hotel struggles with dietary accommodations and special requests during conferences.

Rooms are spacious and clean with comfortable beds, though bathroom lighting disappoints some guests. Front desk service varies wildly from exceptional to overwhelmed, and cleanliness standards slip occasionally with missing amenities and lingering smoke smell. The breakfast buffet shuts down early despite posted times.

Beds are comfortable and rooms are spacious, but the hotel feels dated with cleanliness issues like visible mold and odors. Staff are inconsistent, and the property doesn't deliver the premium experience you'd expect from a 4-star Marriott property.

Rooms are spacious with comfortable beds and good amenities, but cleanliness varies wildly from spotless to stained sheets and dirty dishes. Staff friendliness is hit or miss depending on who works your shift. Bathroom glass doors offer poor privacy with lights on.

Staff treats you well and the restaurant is solid, but the hotel itself needs work. Rooms have maintenance issues like scratched doors, broken fixtures, and stained carpets. Noise from younger guests can disrupt sleep, and amenities like the pool and hot tub frequently go down for maintenance.