Hang Zhou Shi, China

Rooms are old, noisy, and overheat in winter with weak AC controls. Bathrooms have drainage problems and slow toilet flushes. Staff provides excellent service and the West Lake location is great, but breakfast disappoints for the price.

The hotel sits in a great location near West Lake and downtown, with decent breakfast and helpful staff. Rooms feel cramped and dated with small, poorly designed bathrooms where the door blocks the shower. Cleanliness varies, WiFi drops frequently, and you'll struggle to fit luggage.

Rooms vary wildly in quality and views. Expect old furniture, flat pillows, and possible insect problems. Staff struggle with English and may give wrong information about what's included. Location near West Lake is good if you book a lake-facing room.