Shen Zhen Shi, China

Stylish, comfortable rooms with a residential feel and excellent design. Staff go above and beyond helping guests, though service consistency is hit or miss. One reviewer experienced a major billing dispute and poor staff training, while others praised exceptional kindness and support.

Staff delivers exceptional service, but the property shows its age with tired rooms, stained furniture, chipped drinkware, and cigarette smell in corridors. AC units malfunction and the hotel needs renovation to match its five-star price tag.

Rooms have great harbor views but often smell like mold with weak AC that won't cool properly. Staff helpfulness varies widely and English speakers are rare. Book the newer Wanghai Wing, eat breakfast and dinner elsewhere, and skip this if you need reliable climate control.

The hotel sits on a great beach with impressive views and spacious common areas, but rooms disappoint for the price with basic showers, thin toilet paper, and cramped layouts. Staff service varies wildly and food tastes poor. WiFi is slow and the place feels dated overall.

Staff remembers guests by name and delivers exceptional service. Recently renovated rooms feel elegant and comfortable with thoughtful touches. The breakfast spread ranks among the best in the country.

Rooms are large, clean, and well-equipped with modern tech and good lighting. Staff genuinely care and go out of their way to help. The breakfast buffet impresses everyone, and you're steps away from a shopping mall and metro station.

Staff excel and food impresses, but rooms vary wildly. Some guests praise spacious, well-designed rooms with nice touches like fresh flowers. Others waited an hour for a decent room and faced AC issues. The location near MixC Mall and indoor mall connection work well.

Rooms are spacious with comfortable beds and good bathrooms. The location near the metro and shopping district is excellent. Front desk staff have serious attitude and professionalism problems that can ruin your stay, especially with late check-ins.

Rooms are spacious and clean with good views, though the decor feels dated. Staff delivers excellent service and the location near the train station and shopping is unbeatable. Breakfast offers variety but quality is average and the dining area gets crowded during peak times.

Rooms are spacious and clean but aging with possible mold smells. Staff quality varies dramatically, from exceptional service to poor communication and disorganization around breakfast benefits. The location sits above the train station in CBD, though you'll walk 8-10 minutes from the nearest metro.

Staff treats you well and upgrade rooms when they can. Rooms are spacious with good views and comfortable beds, but maintenance issues pop up like broken outlets and weak toilets. The executive lounge gets overcrowded with non-members and screaming kids.

Rooms are spacious, clean, and well-decorated. Staff are helpful and speak English. The pool, gym, and location near attractions are excellent, but the restaurant food is limited and average.