Hang Zhou Shi, China

Rooms are spacious and clean with comfortable beds and strong wifi. The hotel sits steps from airport terminals making it ideal for layovers. Staff deliver friendly, professional service and breakfast offers decent variety with Asian and Western options.

Rooms are spacious and clean with stunning West Lake views, though some guests reported bad smells and noise from nearby activities. Staff provide excellent service and housekeeping. The on-site restaurant ranks among Asia's top 50, but in-room dining options are limited.

Rooms are spacious and clean with good lighting and private balconies. The location in wetlands near West Lake is peaceful and beautiful, far quieter than downtown crowds. Staff service is inconsistent and food quality disappoints, though one reviewer praised personalized service.

Rooms are old, noisy, and overheat in winter with weak AC controls. Bathrooms have drainage problems and slow toilet flushes. Staff provides excellent service and the West Lake location is great, but breakfast disappoints for the price.

Rooms are spacious villas with luxurious bathrooms and stunning wetland views. Staff delivers exceptional service and handles problems generously. The hotel has maintenance issues like stained carpets, broken fixtures, and an old pool that some guests overlook due to the beautiful setting and strong hospitality.

The hotel looks brand new with good views and a nice 10th floor garden. Standard rooms run small and don't match other Four Seasons properties. Staff deliver excellent service, but the entrance confuses taxi drivers so give clear directions.