Hang Zhou Shi, China

Rooms are spacious but dated and need updates. Staff service varies wildly—some guests praise attentiveness while others report coldness and unhelpfulness. The breakfast buffet disappoints with repetitive options and low quality for a 5-star property.

Rooms consistently well-reviewed.

Rooms are spacious and comfortable with excellent beds, though the centralized AC stays fixed at 26-28C and can't be adjusted from the controller. Staff are genuinely helpful and friendly. The breakfast is outstanding and the location near the train station and mall works well.

Rooms are spacious and clean with good amenities, but soundproofing is poor—you'll hear neighbors' conversations, showers, and footsteps. Location near West Lake and metro is excellent. Staff are friendly and helpful.

Rooms are small and modern but poorly built with cheap extras like flimsy extra beds and leaky fixtures. Staff dishonestly charge extra fees for bookings and slow to refund deposits. Location near West Lake and decent amenities like the Dyson hairdryer don't make up for the shoddy construction and deceptive practices.

Rooms are spacious and clean with stunning West Lake views, though some guests reported bad smells and noise from nearby activities. Staff provide excellent service and housekeeping. The on-site restaurant ranks among Asia's top 50, but in-room dining options are limited.

Rooms are spacious and clean with good lighting and private balconies. The location in wetlands near West Lake is peaceful and beautiful, far quieter than downtown crowds. Staff service is inconsistent and food quality disappoints, though one reviewer praised personalized service.

The hotel looks brand new with good views and a nice 10th floor garden. Standard rooms run small and don't match other Four Seasons properties. Staff deliver excellent service, but the entrance confuses taxi drivers so give clear directions.