Hang Zhou Shi, China

Rooms are spacious but dated and need updating. Staff service varies wildly from attentive to dismissive, and loyalty members get no real perks. Breakfast buffet is repetitive and mediocre for the price.

Rooms are spacious, clean, and offer great river views. Staff service varies wildly—some staff like concierge and housekeeping excel, while restaurants refuse dietary accommodations and check-in feels cold. Cigarette smell lingers despite the hotel's cleanliness.

Rooms are spacious with comfortable beds, but AC stays fixed at 26-28C and you can't adjust it yourself. Staff are genuinely helpful and speak English. Breakfast is excellent and the executive lounge has free drinks in the evening. The location near the train station and mall works well.

The hotel is spotless and well-located near West Lake with good amenities like a robot delivery service. Rooms are spacious and comfortable but have paper-thin walls, so you'll hear neighbors clearly. Staff are friendly and the location puts you steps from restaurants, shops, and the metro.

Rooms are spacious and clean with good lighting and private balconies. The hotel sits peacefully in a wetland scenic area away from crowds, with a rich breakfast and easy access to restaurants and attractions. Service quality varies, with some guests praising personalized attention while others found staff training lacking and food substandard.

Rooms are small and modern but poorly built with cheap extras like flimsy extra beds and leaky fixtures. Staff dishonestly charge extra fees for bookings and slow to refund deposits. Location near West Lake and decent amenities like the Dyson hairdryer don't make up for the shoddy construction and deceptive practices.

Old rooms with noise issues and drainage problems, but staff goes out of their way to help. AC runs hot in winter and breakfast disappoints for the price. The West Lake location and lobby make it worth it if you accept the dated conditions.

Rooms are spacious villas with luxurious bathrooms and stunning wetland views. Staff delivers exceptional service and handles problems generously. The hotel has maintenance issues like stained carpets, broken fixtures, and an old pool that some guests overlook due to the beautiful setting and strong hospitality.

Rooms feel cramped and dated with small, poorly designed bathrooms where the door blocks the shower. Bathrooms need cleaning. The hotel sits in a great location near West Lake with decent breakfast, but WiFi drops constantly and the gym is minimal. Staff helps with taxis and directions.

Rooms vary wildly in quality and views, some dated with uncomfortable pillows while others feel spacious and newly renovated. Staff struggle with English and give conflicting information about what's included. Location near West Lake and night market is good, but you'll encounter bugs and need to verify meal inclusions before arrival.

Rooms are new and nice but small for the price. Staff service ranges from excellent to merely helpful depending on who helps you. The entrance is hard to find for cabs, breakfast impresses, and the 10th floor garden offers a pleasant break.

Rooms are spacious, clean, and comfortable with soft beds and modern amenities. The hotel sits steps from the airport terminals, making it ideal for layovers and early flights. Staff deliver attentive service and breakfast offers decent variety with both Asian and Western options.