Hang Zhou Shi, China

Rooms are spacious and clean with comfortable beds and strong wifi. The hotel sits steps from airport terminals making it ideal for layovers. Staff deliver friendly, professional service and breakfast offers decent variety with Asian and Western options.

Rooms are spacious but dated and need updates. Staff service varies wildly—some guests praise attentiveness while others report coldness and unhelpfulness. The breakfast buffet disappoints with repetitive options and low quality for a 5-star property.

Rooms consistently well-reviewed.

Rooms are spacious and comfortable with excellent beds, though the centralized AC stays fixed at 26-28C and can't be adjusted from the controller. Staff are genuinely helpful and friendly. The breakfast is outstanding and the location near the train station and mall works well.

Rooms are spacious and clean with good amenities, but soundproofing is poor—you'll hear neighbors' conversations, showers, and footsteps. Location near West Lake and metro is excellent. Staff are friendly and helpful.

Rooms are small and modern but poorly built with cheap extras like flimsy extra beds and leaky fixtures. Staff dishonestly charge extra fees for bookings and slow to refund deposits. Location near West Lake and decent amenities like the Dyson hairdryer don't make up for the shoddy construction and deceptive practices.

Rooms are spacious and clean with stunning West Lake views, though some guests reported bad smells and noise from nearby activities. Staff provide excellent service and housekeeping. The on-site restaurant ranks among Asia's top 50, but in-room dining options are limited.

Rooms are spacious and clean with good lighting and private balconies. The location in wetlands near West Lake is peaceful and beautiful, far quieter than downtown crowds. Staff service is inconsistent and food quality disappoints, though one reviewer praised personalized service.

Rooms are old, noisy, and overheat in winter with weak AC controls. Bathrooms have drainage problems and slow toilet flushes. Staff provides excellent service and the West Lake location is great, but breakfast disappoints for the price.

Rooms are spacious villas with luxurious bathrooms and stunning wetland views. Staff delivers exceptional service and handles problems generously. The hotel has maintenance issues like stained carpets, broken fixtures, and an old pool that some guests overlook due to the beautiful setting and strong hospitality.

The hotel sits in a great location near West Lake and downtown, with decent breakfast and helpful staff. Rooms feel cramped and dated with small, poorly designed bathrooms where the door blocks the shower. Cleanliness varies, WiFi drops frequently, and you'll struggle to fit luggage.

The hotel looks brand new with good views and a nice 10th floor garden. Standard rooms run small and don't match other Four Seasons properties. Staff deliver excellent service, but the entrance confuses taxi drivers so give clear directions.

Rooms vary wildly in quality and views. Expect old furniture, flat pillows, and possible insect problems. Staff struggle with English and may give wrong information about what's included. Location near West Lake is good if you book a lake-facing room.