Mazatlán, Mexico

Staff go out of their way to help, but beds are rock hard, pillows are bad, and food quality is poor for an all-inclusive. Rooms feel dated and the hotel charges extra fees for basics. Some guests report discriminatory treatment based on race.

Staff treat you well and keep things clean. The location puts you near restaurants and shops so you can explore the city. Rooms work fine but the hotel needs fixes like better pool deck maintenance and a proper beach setup with chairs and umbrellas.

Rooms are spacious and clean with good beach views, but the hotel has serious problems. Expect long waits for elevators, missing towels, ants in the breakfast area, cockroaches, and poor customer service. The pool closes early at 8pm.

Rooms are beautiful but expect constant loud music from the non-private beach and groups playing instruments outside. Service is inconsistent with rude waiters who prioritize wealthy-looking guests. Restaurant wait times are long and staff show favoritism.

Crowded resort with dirty pools, long food lines, and rude staff who enforce strict all-inclusive rules. Rooms are clean with ocean views but noisy from construction and live music. Food quality is poor and expensive if you're not all-inclusive. Try the RIU instead.