Mazatlán, Mexico

Beautiful grounds and pools draw repeat guests, but service quality swings wildly. Food disappoints some groups entirely while others praise it. Nightlife ends early and nearby restaurants need a taxi ride.

Staff excel at making guests feel welcome and remember returning visitors. Rooms offer good space for families with kids. Breakfast buffet impresses but other meals are hit or miss, and the beach recently suffered hurricane damage.

The hotel is clean with comfortable beds and beautiful views of the malecón, but rooms lack fridges. Staff ranges from friendly and responsive to inattentive at the bar. The owner actively addresses complaints, and security keeps the property safe.

Staff go out of their way to help, but beds are rock hard, pillows are bad, and food quality is poor for an all-inclusive. Rooms feel dated and the hotel charges extra fees for basics. Some guests report discriminatory treatment based on race.

Gaviana sits right on the beach with good food and friendly staff, but noise from mariachi bands and nearby clubs blasts until 4 am. Rooms are clean with comfortable beds but lack kitchen basics like dishes and utensils. Strong ocean surf makes it unsafe for small kids.

Staff charm makes this place work, but the older building has real problems: mold in bathrooms, broken elevators, and zero ventilation. Food repeats daily and specialty restaurants are hard to book. The newer building is better. Cleanliness varies by location.

Staff treat you well and keep things clean. The location puts you near restaurants and shops so you can explore the city. Rooms work fine but the hotel needs fixes like better pool deck maintenance and a proper beach setup with chairs and umbrellas.

Rooms are spacious and clean with good beach views, but the hotel has serious problems. Expect long waits for elevators, missing towels, ants in the breakfast area, cockroaches, and poor customer service. The pool closes early at 8pm.

Crowded resort with dirty pools, long food lines, and rude staff who enforce strict all-inclusive rules. Rooms are clean with ocean views but noisy from construction and live music. Food quality is poor and expensive if you're not all-inclusive. Try the RIU instead.