Miami, FL

Spacious rooms with high-quality beds and pillows overlook the port and Bayside. The rooftop pool, gym, and restaurant are excellent. Staff consistently go above and beyond to make guests feel welcomed and cared for.

Spacious, clean rooms with great city views and comfortable beds. Excellent staff and rooftop restaurants make it worth the stay, though some guests found the property feels older than its five-star price suggests. Prime Brickell location puts everything within walking distance.

Rooms are spacious with great views and modern furnishings, but cleanliness is inconsistent. Service quality swings wildly depending on who handles your request. Check-in moves slowly and breakfast requires reservations or it gets packed.

Rooms are spacious and clean with great views of Miami skyline or Biscayne Bay, though one guest found hair on the bed and shower. Staff delivers excellent service. Rooftop events create noise problems for some guests.

Staff quality swings wildly here. Housekeeping excels and some front desk staff genuinely care, but service often feels rushed and mistakes happen regularly. Rooms stay clean, but expect basic frustrations like spotty hot water and no complimentary drinking water.