Richmond, VA

The staff here excels at service recovery and makes guests feel genuinely welcomed, though reviews focus heavily on employees rather than rooms. One guest mentioned a bathroom ceiling issue but didn't elaborate on overall room quality.

Staff quality swings wildly here, from excellent to rude and unprofessional. Rooms are spacious with decent amenities but expect worn mattresses, rough sheets, sticky doors, and slow hot water. The downtown location beats most Richmond hotels for restaurants and shows.