Richmond, VA

The staff here excels at service recovery and makes guests feel genuinely welcomed, though reviews focus heavily on employees rather than rooms. One guest mentioned a bathroom ceiling issue but didn't elaborate on overall room quality.

Staff quality swings wildly here, from excellent to rude and unprofessional. Rooms are spacious with decent amenities but expect worn mattresses, rough sheets, sticky doors, and slow hot water. The downtown location beats most Richmond hotels for restaurants and shows.

Staff treats you well, but the building has real problems. Rooms get noisy from faulty equipment, windows develop mold and water damage, and bathrooms smell bad. The gym is barely functional and parking costs extra.

Rooms are spacious, clean, and quiet with comfortable beds and good pillows. Front desk staff are helpful and friendly. The $9 parking fee and occasional staffing gaps frustrate guests, and some beds wear out over time.

Rooms are spacious with good layout but filthy and poorly maintained. Guests found mold, dirty carpets, broken appliances, visible hair on towels, and bathroom rot hidden under paint. The pool was unusable, temperature controls don't work, and staff cleanliness standards have collapsed.

Rooms are cramped with drainage problems in bathrooms and uncomfortable beds that sag. Staff ranges from exceptional and helpful to dismissive, and they give false info about EV charging. Location and bar are solid, but housekeeping and room maintenance issues make this hit or miss.

Rooms are spacious and updated, but housekeeping quality swings wildly - some guests report hair in beds and dirty toilets while others praise cleanliness. Front desk staff varies from exceptional to unhelpful, and the on-site restaurant service is inconsistent. Expect potential technical issues with key cards and room access.

Rooms are comfortable with good views and strong water pressure, though some guests hit plumbing issues. Parking costs $40 at the hotel or you walk blocks through empty streets. Skip the expensive cold breakfast and eat elsewhere nearby.