Richmond, VA

Rooms are cramped with drainage problems in bathrooms and uncomfortable beds, though staff goes out of their way to help. The bar is solid and the walkable location works for exploring. Book here for the people, not the space.

Housekeeping quality swings wildly: some guests found rooms clean and spacious, while others discovered hair in beds, stains on mattresses, and lingering odors. Key card access and room technology fail frequently. Service desk staff like Elliott and Cedric shine, but restaurant service and management handling of complaints disappoint.

Rooms are clean and comfortable with good views, powerful showers, and nice amenities. Parking costs $40 at the hotel or requires walking from nearby lots. Skip the pricey, cold breakfast at the patio and eat elsewhere downtown.