Tampa, FL

Rooms are small and clean but lack balconies. Staff delivers exceptional service and go way above and beyond. The location near the airport and mall works well, though occasional pipe noise happens and pools close without advance notice.

Staff goes out of their way to help you and the hotel runs smoothly. Rooms are mostly clean but sometimes have issues like dirty shower curtains or debris. The pool is small, breakfast is basic, but the location near the airport and cruise port with cheap shuttle service makes it practical for short stays.

Rooms are spacious and comfortable with good lighting, but showers have poor water pressure and visible mold issues, bathroom sinks drain slowly, and thin walls let you hear neighbors. Front desk staff are inconsistent, ranging from rude and unhelpful to friendly and accommodating. The restaurant is solid and airport location is convenient, but the hotel shows its age and needs maintenance.

The hotel has spacious suites with kitchenettes, but guests report it feels dated and dingy. Air conditioning fails repeatedly across the building, leaving rooms at 80+ degrees. Cleanliness problems include hair in showers and uncleaned bathrooms. Staff stays friendly despite these serious issues.

Staff here genuinely excels and makes guests feel welcome. Rooms are clean but smell stale and show wear. Breakfast costs $20 extra and isn't worth it compared to competitors.