Veracruz, Mexico

The hotel oversells balcony rooms and doesn't deliver what you book. Housekeeping skips cleaning if you leave late. Staff are friendly and food is good, but rooms need maintenance and towel service is unreliable.

Skip this hotel. Rooms are old with tiny bathrooms, broken AC, hard beds, and salty water from the taps. Staff ignores maintenance requests and the price doesn't match the condition.