Upscale Hotel Rooms in Nairobi

Staff deliver excellent service consistently. Security screening at entry gates wastes time. Breakfast disappoints for the price, rooms have good views but dated furniture and subpar bathrooms, and the hotel charges heavily for extras like minibar items and room service.

Rooms are spacious and clean. Staff go above and beyond with genuine warmth and helpful service across every department. Food quality is exceptional, especially breakfasts with fresh fruits and made-to-order items.

Staff excel at service and make guests feel valued. Rooms are clean and comfortable with good suite options. The mall location is convenient, though gala dinner food options need improvement.

Spacious, clean rooms with great views. Staff treats you like family across every department. Food is excellent with daily variety, and the rotating restaurant on the 24th floor is a standout feature.

Rooms are comfortable and well-maintained with good attention to detail. The hotel has great ambiance, food, and helpful staff, but AC failures happened and Wi-Fi cuts off at 5pm. Management responds slowly to problems.

Staff deliver genuine warmth and competence. Suites are beautifully decorated and spacious. Breakfast excels with variety and quality. Gym is well equipped with knowledgeable trainers. Note that the steak restaurant was closed during at least one guest's stay, so verify dining options before booking.

Rooms are clean and spacious with comfortable beds, though sheets feel rough. Staff are consistently friendly and helpful. The hotel offers good food, a rooftop pool, and reliable shuttle service to the airport.

Staff excel with genuine warmth and attentiveness. Rooms need work: beds run soft, carpets smell strong, showers leak water, and wifi drops out. Historic gardens and heated pool offset the aging infrastructure.

Rooms are modern and spacious with good maintenance. Staff are genuinely helpful and meals are solid with strong breakfast options. Watch out for construction noise if renovations are happening when you visit.

Rooms are clean and comfortable with excellent beds. Staff are friendly and helpful, food is a highlight, and the location works well for airport travelers. Some guests found it pricey and noted minor maintenance issues like a broken shower.

Spacious, clean rooms with older furnishings but solid comfort. Staff treats you well and goes out of their way to help. Good gym and sauna, nice city views, and convenient location near the university.

Staff and food impress, but policies frustrate some guests. Rooms show age and the water heater failed for one guest. Early morning pool noise wakes you if your room faces it.

Spacious, spotless rooms with comfortable beds and thoughtful design make nights restful. The staff consistently go out of their way to help guests with genuine care. Breakfast offers excellent hot and cold options with fresh food replenished throughout service.

Staff treat you exceptionally well and go out of their way to help. Rooms are large, clean, and well-maintained with good amenities. The restaurants serve excellent food and the hotel works hard to make guests comfortable.

Comfortable beds and clean rooms with good views from the rooftop pool. Staff consistently go out of their way to help. Airport location means convenient shuttles with no airplane noise problems.

Beautiful rooms with a nice pool, excellent food, and genuinely friendly staff. The service can feel pushy and intrusive. Watch out for surprise charges on early check-in and breakfast fees.